At herpesmedsdirect.com, we are committed to providing fast, discreet, and reliable delivery for every order. Below you will find all the details regarding our shipping options, tracking, and refund policy.
Shipping Options
- Standard Shipping (10–30 business days):
Orders shipped via our Standard service are delivered within 10 to 30 business days. A tracking number will be provided as soon as your package enters the United States. - Express Shipping (10–21 business days):
Express delivery typically arrives within 10 to 21 business days. This service includes international tracking so you can follow your package from dispatch to delivery.
Please note: Delivery times are estimates and may vary due to customs procedures, local postal services, or unforeseen delays.
Discreet Packaging
Your privacy is our priority. All products are shipped in neutral, unbranded packaging with no reference to the contents or our website. Our shipping process is designed to ensure confidentiality from start to finish.
Shipping Guarantee & Refund Policy
We stand behind the safe delivery of every order:
- If your package is lost in transit or held by U.S. Customs, you are entitled to a 100% refund or a free reshipment—whichever you prefer.
- If your order has not arrived within 45 days of the shipping date (and tracking information does not show it as delivered), you may request either a full refund or a reshipment at no extra cost.
- Our shipping guarantee takes full effect 60 days after dispatch, as occasional postal or customs delays may occur.
Refunds will be issued using the same payment method you used for your purchase.
Coverage Area
We proudly ship to all 50 U.S. states, ensuring that every customer across the country can benefit from our products and services.